FAQ

What kind of products do you offer?

We offer thoughtfully designed home goods, apparel, and branded gifts—including mugs, towels, notebooks, and totes—all with a signature coastal feel. Most items can be personalized to reflect your brand, town, or message.

Who are your products designed for?

Our products are created with real estate professionals, small business owners, and service-based entrepreneurs in mind—but anyone who appreciates custom, hyper-local pieces with coastal charm will feel right at home here.

How are your products made?

Each item is made to order using a print-on-demand process. This allows for thoughtful customization, reduces waste, and ensures every piece is created specifically for you.

Do you offer personalization?

Yes! Many of our products can be customized with your logo, business name, or location. Simply select the “Personalize It” option on the product page—or reach out if you have something more specific in mind.

Can I place a bulk or branded order?

Absolutely. Whether you're ordering for your team, an event, or client gifts, we’d love to help. Please email us at hello@brandedbytheshore.com to get started.

How long will it take to receive my order?

Because each item is made to order, production typically takes 5–8 business days before shipping. Delivery times vary based on location and product type. You’ll receive tracking details as soon as your order ships.

Where do you ship?

We currently ship within the United States. At this time, international shipping is not available.

What’s your return policy?

Due to the custom nature of our products, we do not accept returns or exchanges. However, if your order arrives damaged or there is an error, please contact us within 10 days, and we’ll make it right.

Can I collaborate with you on a custom design?

We love creative collaborations. If you have a custom idea, local design request, or special project, reach out—we’d be happy to explore it with you.

Is there a minimum order for personalized items?

No minimums required. Whether you need one item or a larger order, each piece is made just for you.

What if my logo doesn’t fit properly?

We’ve got you covered. If your logo needs resizing, repositioning, or light adjustments to work beautifully with a product, we’ll handle it.

In cases where additional refinement is needed, we’ll reach out with a quick proof or recommendation before moving forward—ensuring your final piece feels polished, balanced, and fully aligned with your brand.